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Business phone automation

Penny

Give every caller a first response.

Phone service

Penny answers business calls in a conversational voice. Its call flow can explain services, collect the details a business needs and help callers with appointment requests using the configured calendar workflow.

01

Answer the call

Welcome callers and help them explain what they need.

02

Follow the business workflow

Use the business’s service information and agreed questions to guide the conversation.

03

Make the next step clear

Capture the message or help with an appointment request according to the configured workflow.

Product focus

Voice interaction connects to a real business process: collecting useful information and helping a caller reach the next step.

About this project

An independent Redwood Digital product. Matthew’s contribution spans requirements, directing AI-assisted implementation and hands-on review.

Service setup and availability are described on Redwood’s AI phone-service page. Automated text confirmations are not currently available.

Have something in mind?

Let’s build something useful.

Tell Matthew what you need your software to do. Open to custom projects and product-building roles.

Discuss your project